This is the privacy policy of Ava & Belle (avaandbelle.com). Ava & Belle are an independent online retailer. within this statement it sets out how your information is obtained, used and protected whilst using this website. When you shop with Ava & Belle or request information form us, we will collect personal data. The law on data protection sets out a number of different reasons for which a company may collect and process your data.
What Information do we collect
Contact information including title, name, billing address, postcode, contact telephone number and email address
Payment Details
Details of interactions with Ava & Belle for example from conversations with us, product reviews, comments and com[plaints
when you visit our website (including the mobile optimised version of the website accessible from your portable hand held device)you may provide us with personal information such as name,email address. You provide us with that information in a number of ways:
(a) by supplying us with the information as listed above, on the contact form online form in which case we may retain the content of your email messages together with your email address and our responses in a secure area.
(b) By signing up to our newsletter, in which case all data is held in a secure third party platform
How We Use The Information
The collection of your data allows us to understand your needs and in doing so we can attempt to provide you with a better more tailor made service.
We use your personal data to process orders ad payments made whilst using our website
To post out items ordered. In order for us to meet our contractual obligations and the delivery of your items details such as your address may be passed on a third party such as a courier to enable delivery. On occasions items will be supplied from suppliers and your information may be supplied to them to allow order to be processed and delivered.
To send confirmation emails and ti issue receipts
To process refunds
We may use your personal information to respond to comments, complaints and queries may by you.
Use of data for marketing and analytic purposes identifying demands for particular products and services. In doing so allowing us to provide a more useful customised service
Internal record record keeping - our internal procedures covers the storage, access and disclosure of your information. When you agree to sign up to our newsletters and updates we need to know your name and email. We gather this information to allow us to provide you with details of information about news,and offers that we think may be of interest to you.
Periodically we may contact you by email, text or phone that you provided to inform you of promotions, new products, special offers and other information which we think may be of interest.
You can unsubscribe from our contact list at anytime by emailing us informing us of wishes to unsubscribe.
We may also aggregate information and statistics for the purpose of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include any identifiable information that can be used to identify an individual.
Security
Information that you share on this website is kept strictly confidential and secure. Your encrypted information is protected with electronic and managerial procedures to safeguard and secure the information we collect on line. We do not store card details when you enter your payment details it is passed directly from the browser to a secure gateway,
No method of transmission over the internet or method of electronic storage is 100% secure. Although we will try our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site,any transmission is at your own risk. Once we receive your information we will use strict procedures and security features to try to prevent unauthorised access.
Third Party Disclosure
Ava & Belle will never pass your personal details to a third party for third party marketing purposes. We will only obtain your details in order to fulfil orders and requests placed with us, However your information may be shared with suppliers ad contractors in order to fulfil your order. An example of this may be when items ordered are out of stock on this site but are available to be dispatched directly from the supplier to you.
How we Use Cookies
Cookies are small text files of letters and numbers that asks the users permission to be stored on their computer browser or hard drive, smartphone or other devices commonly used on the internet. Once you agree the file is added which then helps the cookie to analyse web traffic..
Cookies collect information such as browsing habits, gathering such information as preferences, they allow us to analyse which pages of our website have been useful and which pages are less useful thereby allowing us to provide a better service and shopping experience, Cookies in no way allows us access to your computer or information about you, other than the data that you have chosen to share with us.
You have the choice to accept or decline cookies. most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, however this may prevent you from taking full advantage of the website.
Google Analytics
To understand hoe people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytic program like this.The data it collects helps us to see things like how many people visit our site, which country they are from, how many pages they have visited, how fast our site loaded and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.
Your Consent
By submitting your information you agree to the use of that information as set out in this statement. If we change our privacy statement we will post the changes on this page and may place notices on other pages of this website so that you may be aware of the information we collect and how we use it at all times. Continued use of this service signifies that you agree to any such changes.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and the right to withdraw that consent. to restrict or remove please email us at julie@avaandbelle.com
Marketing Permission
Ava & Belle will send you from time to time news and industry insights/promotes via email should you wish not to receive emails please contact us via email: julie@avaandbelle.com
Notification Of Changes
We regularly review our Privacy Statement and reserve the right to make changes or updates as deemed necessary from time to time and as may be necessary by law.We suggest that you check this statement for any changes made.
How To Contact Ava Belle
For any questions or comments about this privacy statement please contact us by email @ julie@avaandbelle.com
The identifiable information requested will only be used in accordance with this privacy statement
